• Right to be transported, provided they have a valid ticket.
• Right to be covered by compulsory insurance.
• Right to be treated correctly by company staff.
• Blind and/or visually impaired people have priority when it comes to seating.
• Visually impaired and blind persons may board the train accompanied by a guide dog.
• Persons with reduced mobility, pregnant women and elderly persons have priority in occupying seats.

Passengers have the right to:

• Use the same seat throughout the journey.
• Have any person who disturbs the peace removed from the train.
• Use a complaint form.
• Be attended to by SFM staff in either of the two official languages of the Balearic Islands.
• Identify the SFM staff member who attended to them by their railway ID number.
• Carry hand luggage (for immediate and personal use) free of charge.
• Transport various items as permitted by regulations.

• All passengers, except children under 4 years of age, must have a valid ticket.
• Children under 12 years of age must be accompanied at all times by an adult when using SFM services.
• Passengers must comply with any disciplinary measures imposed by security and police personnel.
• Follow the instructions of company staff, signs and public address announcements.
• Comply with the measures and controls established by the authorities.
• Behave correctly and respectfully towards other users and company staff.
• Respect the furniture and equipment on the trains.
• Identify yourself when requested to do so by SFM staff.

• Entering and exiting the train through access points that do not open on the platform side.
• Opening the access doors or entering/exiting carriages outside stations or when the train is not stationary.
• Leaning out of the carriage when the train is in motion.
• Activating the train's emergency devices without just cause.
• Entering the train's driver's cab.
• Crossing the tracks at places not designated for this purpose.
• Smoking in carriages, on platforms, in corridors, on stairs and on railway transport.
• Riding skateboards, bicycles or similar devices inside trains and facilities.
• Carrying explosive or flammable materials, or packages that may disturb others or damage equipment.
• Entering the platform or carriages with any type of weapon.
• Throwing objects out of the train windows.
• Occupying more than one seat.
• Placing bulky objects in places other than those authorised.
• Carrying packages that do not fit under the seat.
• Using non-personalised music equipment.
• Taking photographs or video images without the appropriate permission.
• Street vending, begging, putting up posters or distributing advertising.
• Any action that may endanger the movement of trains.